Warranty Request

To submit warranty service requests, please log in using the link below to access your homeowner portal. Before submitting this request form, please review the 2-10 Home Buyers Warranty Booklet carefully.


Emergency Warranty Request

At any time during the SR Homes Warranty period, should you experience an emergency (as defined in the SR Home Buyer Manual), please refer to the list of emergency numbers you received at your orientation.

Our trade contractors or local utility companies provide emergency responses to the following conditions:

  •  Total loss of heat when the outside temperature is below 50 degrees F
  •  Total loss of electricity
  •  Total loss of water
  •  Plumbing leak that requires the entire water supply to be shut off
  • Gas leak
Note that if a service (gas, electricity, water) is out in an entire area, attention from the local utility company is needed. Trade contractors are unable to help with such outages.

If you still need assistance, call 678-252-2574.