Warranty Request

*IF YOU CLOSED ON YOUR HOME IN 2021*


To submit warranty service requests, please login using the link below “Homeowner Portal Sign In” to access your homeowner portal. Once you have signed in, click “Service Requests” to submit your warranty requests. Prior to submitting this request form, please carefully review the 2-10, Home Buyers Warranty Booklet that you received at contract signing or closing.

Homeowner Portal Sign In

*IF YOU CLOSED ON YOUR HOME BEFORE 2021*


To submit a non-emergency request, please  go to the form link below and click the SUBMIT button at the end of the form.  Prior to submitting this request form, please carefully review the 2-10, Home Buyers Warranty Booklet that you received at contract signing or closing.

Emergency Warranty Request

At any time during the SR Homes Warranty period, should you experience an emergency situation (as defined in the SR Home Buyer Manual), please refer to the list of emergency numbers you received at your orientation.

Our trade contractors or local utility companies provide emergency responses to the following conditions:

  •  Total loss of heat when the outside temperature is below 50 degrees F
  •  Total loss of electricity
  •  Total loss of water
  •  Plumbing leak that requires the entire water supply to be shut off
  • Gas leak
Note that if a service (gas, electricity, water) is out in an entire area, attention from the local utility company is needed. Trade contractors are unable to help with such outages.

If you still need assistance, call 678-252-2575.


Please fill out this form if you closed before 2021.